1. Make sure to back up your device:

Please make sure to back up your iPhone, iPad via your computer or via iCloud. Learn how to back up your iPhone, iPad, and iPod touch

2. Make sure Find My is turned off:

So that we can serve you, make sure that Find My service is not active, so that we can provide the necessary support. This policy forces unauthorized persons not to be able to repair the device without your knowledge.

3. Make sure your device is charged:

During the inspection process, your device must be fully charged to ensure the effectiveness of all parts.

Apple warranty covers two years from the date of purchase. (One year international warranty and one year local warranty)
Apple's limited warranty covers Apple-branded hardware and accessories included in the product box against manufacturing defects for one year from their date of purchase. Apple-branded accessories purchased separately are covered by Apple's limited warranty for accessories. This includes replacement adapters or cables, wireless chargers, or charging cases. The warranty is in addition to any rights granted by consumer law.

We warrant our service, including parts, for 90 days or the remaining term of your Apple warranty or AppleCare+ plan, whichever is longer. This is in addition to rights provided by consumer law. 

Replacement equipment, provided by Apple as part of the repair or replacement service, may contain new or previously used genuine Apple parts that have been tested and pass Apple functional requirements.

• The original copy of this service form must be presented to receive your unit.
• Diagnosis period is up to 3 business days. The estimated delivery date is 7 to 14 business days, depending on the availability of required spare parts.
• Aleph will not be responsible for any data loss. Deleting all data and reinstalling the OS/iOS is required for diagnosis. Please back up your data, remove all personal information you wish to protect, and disable all security passwords before visiting us to hand over your product.
• The customer is obliged to pay the product inspection fee in advance for out-of-warranty devices or products whose failure cause is due to misuse. The inspection fee cannot be refunded in case of repair cancellation as follows:

230 SAR for Mac devices

115 SAR for iPhone, iPad, and their accessories.

• Devices that failed the external or internal inspection due to prior damage or damage incurred during device inspection, or in case of using non-original parts, the customer can request their inspection and repair out of warranty at their own responsibility due to the possibility of complications and without any liability on the company. Software and operating systems for products are not covered under warranty, so the customer is obliged to pay the factory reset fees as follows:

288 SAR for Mac devices

115 SAR for iPhone and iPad

• Service is provided according to the warranty policy provided by Aleph. To view the policy, please visit the following link: https://www.apple.com/legal/warranty/
• Replaced products do not include the FaceTime application, and replacements are only with local models so that we can serve you as required.
• It is mandatory to disable and unlink the iCloud account and remove it from the Find My iPhone list when handing over the device. Please note that the device will not be accepted if the unlinking is not done/cannot be done.
• Service providers do not provide iCloud account unlinking service. If you are unable to unlink, please contact Apple's technical support numbers: https://support.apple.com/ar-sa/. The customer has the right to hand over only one device for maintenance, and another product cannot be handed over until the maintenance of the previous device is completed.
• Aleph is not responsible for any accessories with the device or installed on the device, including but not limited to: screen protectors, packaging, and we do not compensate for them.
• In case of a delay of more than ten minutes, the appointment will be canceled, and the customer will not be received, and a new appointment must be made.
• The customer is not entitled to claim the product or compensation if the product is not received within 30 days from the date of notifying the customer or 90 days from the date of handing over the device to the maintenance center.
• Providing the service includes agreement to the privacy policy between the company and the customer, which can be viewed on our official website: https://alephksa.com
• The customer is obliged to pay all repair costs and inspection fees for damages and malfunctions of the out-of-warranty product before starting to order spare parts and maintain the product, and the customer is not entitled to cancel the repair request after starting the repair or after confirming the order, and damaged or replaced parts or devices are not returned.
• In case of suspicion that the device submitted for service is from a party other than the device owner or the ownership of any other entity, the company has the right to retain the product and request the necessary documents to verify proof of device ownership, and if ownership is not established, the company has the right not to hand over the product and not to refund any amounts or fees paid related to the device.